Customer and complaint rights
Before reporting a defect in the product to us, please check whether the defect is due to circumstances on your side (wear and tear, especially heavy use, accidents, or other causes). If you can prove that the item had a defect when it was delivered to you, you must notify us as soon as possible and within 2 - two - weeks after delivery. You lose your right to claim a defect if you do not notify us within this time or should have discovered the defect.
For documented defects, we will provide a new item immediately or order a new item for you if we do not have it in stock.
Exchange of product: It is your responsibility to check that you have received the correct size, for example on a belt. If you are in doubt about how to measure a ring, call 91124277 and we will help you. If you want to exchange your items, Bredal & Partnere will pay the return shipping and new shipping for you. The condition is that you return the item within 14 days from the day you received it and have not used or damaged the item. Simply fill out the back of the packing slip that came with the items. We will send you an email confirmation as soon as we have received your return and refund the amount you may be owed. Remember to send return items as Norgespakke.
Return of product: If you change your mind about the purchase and do not want to exchange it for something else, you of course have full return rights within 14 days, but unfortunately we do not have the opportunity to cover postage in these cases. Use the return form that was included. The right to complain applies for up to 2 years, provided no unnatural wear and tear or self-inflicted damage has been caused.
